Frequently Asked Questions

What additional equipment will I need?

You will need an iPad, an iPad stand, an external camera, and a Wi-Fi Access Point or Router. We recommend you review our Setup Guide and our Accessories page.

Can NoahFace integrate with my existing Point of Sale?

Yes, NoahFace can push the customers regular order into your POS with a single press, increasing processing efficiency and reducing errors. Contact us for the latest list of supported POS providers.

Where is the best place to mount the iPad?

You will need to mount the iPad so the cashier/operator can see the customer names easily without having to rotate their head while talking to the customer. We highly recommend mounting the iPad alongside the existing Point of Sale (POS) screen.

Where is the best place to mount the camera?

It depends which camera you have purchased. For the recommended Hikvision cameras, the camera lens works best if the lens eye is approximately chest high of the average height customer. The best place to mount the camera is typically on the top edge of your Point of Sale (POS) terminal or on the NoahFace iPad. We offer purpose built mounts which you can find on our Accessories page.

Can I use multiple cameras?

Yes, NoahFace can support two cameras (with the same resolution) if you purchase a large subscription. Customer recognition is performed on both video feeds simultaneously, and you can easily switch between the two views from the user interface as needed.

Can I use my existing Wi-Fi Access Point / Router?

Yes, NoahFace will work with any Wi-Fi Access Point. To get the best recognition results we strongly recommend you use a Wi-Fi Access Point that supports 802.11n at 300Mbps, and you use a dedicated WiFi channel for NoahFace (so it is not competing with other uses).

Are there any privacy issues?

Firstly, it is important to note that with NoahFace, no video is permanently stored and an individual's name and details are only recorded if that customer opts in and you register that customer.

Secondly, you should keep in mind that customers are already being observed, both by security cameras and through the usage of their credit cards. The vast majority of people find the benefits of these observations (ie: increased security, relevant advertisements and offers, and personalised service) outweigh any privacy concerns they have.

Lastly and in detail, different laws apply in each country, and you should check your local laws before recording customer information. For example, in Australia, before recording customer information you must:

  • Ask Customer Permission. In a cafe environment, this is best done by asking them if they would like to be part of your loyalty program, and if can you store their name, image, biometric data, and regular order for that purpose.
  • Advise Customers. This is best done by putting up a sign up advising your customers that you may record their data in your loyalty system.  

We also recommend you review our Privacy Statement and Terms of Use.

Where is the customer data stored?

The customer data is held locally on the iPad. We recommend that you enable iCloud backups to protect this valuable data.

Can I share my data across two or more iPads?

Not at this stage. We are working to provide this capability in a future release.