NoahFace App 25.6 Upgrade Recommendation

NoahFace is strongly recommending that all customers proactively upgrade to version 25.6 or later of the NoahFace App to apply critical fixes to:

• Connectivity.
• Face Detection.
• Liveness Detection.

More detail on these fixes can be found below.

Customers running Gen 7 model iPads should also consider this Tech Note before upgrading: iPadOS 18.1 Facial Recognition Issues

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What Version am I Currently Running?

You can determine what version of the NoahFace App you are running on each Access Point (iPad) by logging into the NoahFace Dashboard and viewing the Access Points page as follows:

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How do I Upgrade the NoahFace App?

If you are using a Mobile Device Manager (MDM) to manage your iPads, you should contact your IT department or provider to upgrade the NoahFace App.

Otherwise, on each iPad you should:

1. Disable Guided Access Mode.
2. Close the NoahFace App.
3. Open the App Store App.
4. Search for "NoahFace" to locate the NoahFace App.
5. Select the NoahFace App.
6. Press the Upgrade button.
7. Open the NoahFace App.
8. Enable Guided Access Mode.

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More Detail on Critical Fixes

Connectivity. Versions of the NoahFace App earlier than 24.39 were not tolerant of network path changes. Network path changes could result in the NoahFace App being unable to connect to the NoahFace Dashboard, it displaying an "Operating Offline" message, and a need to restart it.

Face Detection. Versions of the NoahFace App earlier than 25.6 were not tolerant of specific types of iPad camera drop outs. This could result in a failure to detect faces and a need to restart the NoahFace App.

Liveness Detection. A change in behaviour in recent versions of iPadOS could result in the failure of the "Movement Analysis" Liveness Detection algorithm. Customers using this algorithm are advised to upgrade to version 24.6 (or later) of the NoahFace App and to switch to the new "Image Analysis" algorithm.