What is NoahFace Access?
NoahFace Access uses facial recognition to open doors with a glance - delivering the world's fastest and most convenient access control solution.

How fast is the facial recognition process?
Once the camera can see a face, NoahFace Access can recognise it in under a second. Each time you use it it learns, making the process even faster over time. 

How reliable is the facial recognition process?
With appropriate setup, NoahFace Access can correctly identify individuals over 99% of the time.  And if someone is not recognised automatically, they can manually identify themselves. You can choose whether this requires a passcode (sent to their phone), your own unique identifier (eg: an employee number, member number, etc), or both.

How many people can NoahFace Access support?
NoahFace Access can easily support 2,000 people at a single door, and 50,000 or more people across an organisation.

Can I control who can enter and when?
Yes. NoahFace Access allows you to configure access rules to control who has access, and on what days and during what hours they have access.

Can NoahFace Access support multiple doors and sites?
Yes. NoahFace Access can support organisations with any number of doors and sites. You can configure access rules for individual doors, door types (eg: machine rooms, storerooms, etc), individual sites, or groups of sites.

What equipment will I need for NoahFace Access?
For each door you will need an iPad, and iPad mount, and a receiver.

What is the best height to mount the iPad?
The iPad is best mounted as close as possible to your door with the camera eye at approximately 155cm from ground level.

Where is the data stored?
The configuration and event data is generally stored on the NoahFace Cloud server. For smaller deployments, you can choose to store this data locally on the iPad.

What happens if network connectivity is temporarily lost?
NoahFace Access will continue to evaluate and grant access as appropriate, storing event data locally. As soon as network connectivity is restored, event data will be automatically pushed to the NoahFace Cloud server.

Can NoahFace Access integrate with my existing Access Control System?

Yes. The NoahFace receiver emits Wiegand signals (the same signals generated by access card readers) which allows it to be used with almost all Access Control Systems. In an integrated configuration, NoahFace Access simply identifies people, and your Access Control Systems makes the decision to unlock your doors.

Can the facial recognition process be fooled with a photograph?

NoahFace Access includes support for “liveness testing” which will detect and prevent many fraudulent attempts to gain access. In considering the likelihood of unauthorised access, facial recognition should be contrasted with access cards, which can be (and often are):

  • Lent to friends or visitors,
  • "Borrowed" from desks,
  • Permanently lost or stolen, and
  • Easily and cheaply duplicated.

On balance, we would therefore suggest that facial recognition provides you with a stronger form of identification than access cards (and FAR more convenience). However, if you have a need for more robust identification than either facial recognition or access cards can offer on their own, you should consider two-factor authentication.

Can NoahFace Access provide two-factor authentication?
Yes. In a stand-alone configuration, NoahFace Access can be configured for two-factor authentication by requiring both a matching face and a passcode before allowing entry.

In an integrated configuration, NoahFace Access can provide one factor of identification to your existing Access Control System. In this case, you would set your door up for “Dual Authentication” in your Access Control System, and it would validate the other factor (eg: an access card).

Are there any privacy issues?
Like all Access Control Systems, NoahFace Access allows you to record user details (eg: their name, unique identifier, and a profile picture) as well as an event log of all access attempts. In recording such information, you need to be aware of and adhere to relevant privacy laws. Privacy laws are different in each country, and we recommend you review your local laws. We also recommend you review our Privacy Statement and Terms of Use.

What is NoahFace Cafe?
NoahFace Cafe uses facial recognition to record customer names, regular orders, and loyalty, helping you deliver personalised and efficient customer service.

What additional equipment will I need?
You will need an iPad, an iPad stand, an external camera, and a Wi-Fi Access Point orRouter.

Can NoahFace integrate with my existing Point of Sale?
Yes, NoahFace can push the customers regular order into your POS with a single press, increasing processing efficiency and reducing errors. Contact us for the latest list of supported POS providers.

Where is the best place to mount the iPad?
You will need to mount the iPad so the cashier/operator can see the customer names easily without having to rotate their head while talking to the customer. We highly recommend mounting the iPad alongside the existing Point of Sale (POS) screen.

Where is the best place to mount the camera?
It depends which camera you have purchased. For the recommended Hikvision cameras, the camera lens works best if the lens eye is approximately chest high of the average height customer. The best place to mount the camera is typically on the top edge of your Point of Sale (POS) terminal or on the NoahFace iPad. We offer purpose built mounts which you can find on our Accessories page.

Can I use multiple cameras?
Yes, NoahFace can support two cameras (with the same resolution) if you purchase a large subscription. Customer recognition is performed on both video feeds simultaneously, and you can easily switch between the two views from the user interface as needed.

Can I use my existing Wi-Fi Access Point / Router?
Yes, NoahFace will work with any Wi-Fi Access Point. To get the best recognition results we strongly recommend you use a Wi-Fi Access Point that supports 802.11n at 300Mbps, and you use a dedicated WiFi channel for NoahFace (so it is not competing with other uses).

Are there any privacy issues?
Firstly, it is important to note that with NoahFace, no video is permanently stored and an individual's name and details are only recorded if that customer opts in and you register that customer.

Secondly, you should keep in mind that customers are already being observed, both by security cameras and through the usage of their credit cards. The vast majority of people find the benefits of these observations (ie: increased security, relevant advertisements and offers, and personalised service) outweigh any privacy concerns they have.

Lastly and in detail, different laws apply in each country, and you should check your local laws before recording customer information. For example, in Australia, before recording customer information you must:

  • Ask Customer Permission. In a cafe environment, this is best done by asking them if they would like to be part of your loyalty program, and if can you store their name, image, biometric data, and regular order for that purpose.
  • Advise Customers. This is best done by putting up a sign up advising your customers that you may record their data in your loyalty system.


We also recommend you review our Privacy Statement and Terms of Use.

Where is the customer data stored?
The customer data is held locally on the iPad. We recommend that you enable iCloud backups to protect this valuable data.

Can I share my data across two or more iPads?
Not at this stage. We are working to provide this capability in a future release.

What is NoahFace Shift?
NoahFace Shift uses facial recognition to record work hours with a glance - delivering the world's fastest and most accurate time and attendance solution.

How fast is the employee recognition process?

Once the camera can see a face, NoahFace Shift can recognise it in under a second. Each time you use it it learns, making the process even faster over time. Once recognised, employees press single button to start or end their shift. 

Can NoahFace Shift integrate with my existing Rostering and/or Payroll System?
Yes, NoahFace Shift can pull your employee and shift data from your Rostering System and can push the recorded times into your Payroll System. Contact us for the latest list of supported Rostering and Payroll Systems.

Can NoahFace Shift support multiple workplaces?
Yes, NoahFace can support organisations with any number of workplaces.

How many employees can be supported?
NoahFace Shift can easily support 2,000 employees at a single workplace, and 50,000 employees across multiple workplaces.

What equipment will I need for NoahFace Shift?
You will need an iPad, and iPad stand, and a Wi-Fi Access Point with Internet connectivity.

Where is the best place to mount the iPad?
The iPad is best mounted at the point where employees enter and exit your workplace. It should be mounted vertically (ie. portrait orientation) with the power cable at the bottom and the camera at the top. It is best mounted at approximately 1.5 metres (5 feet) from ground level, angled slightly so that the majority of employees can easily interact with it while standing in front of it.

Can I use multiple iPads at a single workplace?
Yes, NoahFace can support any number of iPads. This can be useful if you have multiple points of entry into your workplace, or you have extremely large numbers of employees. Employees don't need to be concerned about which iPad they use - they can clock-in using one iPad and clock-out using another.

What happens if an employee is not recognised automatically?
If an employee is not recognised automatically, they can manually identify themselves. You can choose whether they simply need to select themselves, or they need a secondary identification such as a personal passcode (PIN) or a supervisor confirmation.

How does NoahFace Shift help prevent fraud and "buddy clocking"?
The use of facial recognition positively identifies individuals as they present themselves. Further, NoahFace Shift records a photo of employees as they start and end their shifts, creating a visual audit trail that can be analysed if necessary.

Where is the data stored?
The data storage location depends on the capabilities of you Rostering and Payroll Systems. Where this is supported, the data is stored directly in your Rostering and Payroll Systems, so there is no duplication of data. Where this is not possible, the data can be stored in the NoahFace Shift Cloud server or locally on your iPad - its your choice.

What happens if network connectivity is temporarily lost?
NoahFace Shift will continue to record clocking events, storing event data locally. As soon as network connectivity is restored, event data will be automatically pushed to your Payroll System or the NoahFace Cloud server as appropriate.

Are there any privacy issues?
Like all Time and Attendance systems, NoahFace Shift allows you to record employee information (eg: their name, phone number, and a profile picture) and clocking events. In recording such information, you need to be aware of and adhere to relevant privacy laws. Privacy laws are different in each country, and we recommend you review your local laws. We also recommend you review our Privacy Statement and Terms of Use, and consider updating your employee contracts to clearly state that employees agree to having the start and end of their shifts (including a photo) recorded.

How fast is the employee recognition process?
Once the camera can see a face, NoahFace Shift can recognise it in under a second. Each time you use it it learns, making the process even faster over time. Once recognised, employees press single button to start or end their shift. 

Can NoahFace Shift integrate with my existing Rostering and/or Payroll System?
Yes, NoahFace Shift can pull your employee and shift data from your Rostering System and can push the recorded times into your Payroll System. Contact us for the latest list of supported Rostering and Payroll Systems.

Can NoahFace Shift support multiple workplaces?
Yes, NoahFace can support organisations with any number of workplaces.

How many employees can be supported?
NoahFace Shift can easily support 2,000 employees at a single workplace, and 50,000 employees across multiple workplaces.

What equipment will I need for NoahFace Shift?
You will need an iPad, and iPad stand, and a Wi-Fi Access Point with Internet connectivity.

Where is the best place to mount the iPad?
The iPad is best mounted at the point where employees enter and exit your workplace. It should be mounted vertically (ie. portrait orientation) with the power cable at the bottom and the camera at the top. It is best mounted at approximately 1.5 metres (5 feet) from ground level, angled slightly so that the majority of employees can easily interact with it while standing in front of it.

Can I use multiple iPads at a single workplace?
Yes, NoahFace can support any number of iPads. This can be useful if you have multiple points of entry into your workplace, or you have extremely large numbers of employees. Employees don't need to be concerned about which iPad they use - they can clock-in using one iPad and clock-out using another.

What happens if an employee is not recognised automatically?
If an employee is not recognised automatically, they can manually identify themselves. You can choose whether they simply need to select themselves, or they need a secondary identification such as a personal passcode (PIN) or a supervisor confirmation.

How does NoahFace Shift help prevent fraud and "buddy clocking"?
The use of facial recognition positively identifies individuals as they present themselves. Further, NoahFace Shift records a photo of employees as they start and end their shifts, creating a visual audit trail that can be analysed if necessary.

Where is the data stored?
The data storage location depends on the capabilities of you Rostering and Payroll Systems. Where this is supported, the data is stored directly in your Rostering and Payroll Systems, so there is no duplication of data. Where this is not possible, the data can be stored in the NoahFace Shift Cloud server or locally on your iPad - its your choice.

What happens if network connectivity is temporarily lost?
NoahFace Shift will continue to record clocking events, storing event data locally. As soon as network connectivity is restored, event data will be automatically pushed to your Payroll System or the NoahFace Cloud server as appropriate.

Are there any privacy issues?
Like all Time and Attendance systems, NoahFace Shift allows you to record employee information (eg: their name, phone number, and a profile picture) and clocking events. In recording such information, you need to be aware of and adhere to relevant privacy laws. Privacy laws are different in each country, and we recommend you review your local laws. We also recommend you review our Privacy Statement and Terms of Use, and consider updating your employee contracts to clearly state that employees agree to having the start and end of their shifts (including a photo) recorded.

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Australian Standard Eastern Time.
9am-5pm Customer Service
Landline: +61 2 9455 0409
info@noahface.com

Talk to you

Got a question? Leave us message and we'll get back to you shortly.
Thank you! Your submission has been received!
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