How fast is the employee recognition process?

NoahFace Shift can recognise staff in under a second. Once recognised, employees press single button to start or end their shift. NoahFace Shift is unquestionably the fastest and most reliable way to record employee time and attendance.

Can NoahFace Shift integrate with my existing Rostering and/or Payroll System?

Yes, NoahFace Shift can pull your employee and shift data from your Rostering System and can push the recorded times into your Payroll System. Contact us for the latest list of supported Rostering and Payroll Systems.

Can NoahFace Shift support multiple workplaces?

Yes, NoahFace can support organisations with any number of workplaces.

How many employees can be supported?

NoahFace Shift can easily support 2,000 employees at a single workplace, and 50,000 employees across multiple workplaces.

What equipment will I need for NoahFace Shift?

You will need and iPad, and iPad stand, and a Wi-Fi Access Point with Internet connectivity.

Where is the best place to mount the iPad?

The iPad is best mounted at the point where employees enter and exit your workplace. It should be mounted vertically (ie. portrait orientation) with the power cable at the bottom and the camera at the top. It is best mounted at approximately 1.5 metres (5 feet) from ground level, angled slightly so that the majority of employees can easily interact with it while standing in front of it.

Can I use multiple iPads at a single workplace?

Yes, NoahFace can support any number of iPads. This can be useful if you have multiple points of entry into your workplace, or you have extremely large numbers of employees. Employees don't need to be concerned about which iPad they use - they can clock-in using one iPad and clock-out using another.

What happens if an employee is not recognised automatically?

If an employee is not recognised automatically, they can manually identify themselves. You can choose whether they simply need to select themselves, or they need a secondary identification such as a personal passcode (PIN) or a supervisor confirmation.

How does NoahFace Shift help prevent fraud and "buddy clocking"?

The use of facial recognition positively identifies individuals as they present themselves. Further, NoahFace Shift records a photo of employees as they start and end their shifts, creating a visual audit trail that can be analysed if necessary.

Where is the data stored?

The data storage location depends on the capabilities of you Rostering and Payroll Systems. Where this is supported, the data is stored directly in your Rostering and Payroll Systems, so there is no duplication of data. Where this is not possible, the data can be stored in the NoahFace Shift cloud server or locally on your iPad - its your choice.

Are there any privacy issues?

Different laws apply in each country and you should check your local laws before recording employee information. We would recommend that you review your employee contracts and ensure they clearly state that employees agree to having the start and end of their shifts (including a photo) recorded. We also recommend you review our Privacy Statement and Terms of Use.

What additional equipment will I need?

You will need an iPad, an iPad stand, an external camera, and a Wi-Fi Access Point or Router. We recommend you review our Setup Guide and our Accessories page.

Can NoahFace integrate with my existing Point of Sale?

Yes, NoahFace can push the customers regular order into your POS with a single press, increasing processing efficiency and reducing errors. Contact us for the latest list of supported POS providers.

Where is the best place to mount the iPad?

You will need to mount the iPad so the cashier/operator can see the customer names easily without having to rotate their head while talking to the customer. We highly recommend mounting the iPad alongside the existing Point of Sale (POS) screen.

Where is the best place to mount the camera?

It depends which camera you have purchased. For the recommended Hikvision cameras, the camera lens works best if the lens eye is approximately chest high of the average height customer. The best place to mount the camera is typically on the top edge of your Point of Sale (POS) terminal or on the NoahFace iPad. We offer purpose built mounts which you can find on our Accessories page.

Can I use multiple cameras?

Yes, NoahFace can support two cameras (with the same resolution) if you purchase a large subscription. Customer recognition is performed on both video feeds simultaneously, and you can easily switch between the two views from the user interface as needed.

Can I use my existing Wi-Fi Access Point / Router?

Yes, NoahFace will work with any Wi-Fi Access Point. To get the best recognition results we strongly recommend you use a Wi-Fi Access Point that supports 802.11n at 300Mbps, and you use a dedicated WiFi channel for NoahFace (so it is not competing with other uses).

Are there any privacy issues?

Firstly, it is important to note that with NoahFace, no video is permanently stored and an individual's name and details are only recorded if that customer opts in and you register that customer.

Secondly, you should keep in mind that customers are already being observed, both by security cameras and through the usage of their credit cards. The vast majority of people find the benefits of these observations (ie: increased security, relevant advertisements and offers, and personalised service) outweigh any privacy concerns they have.

Lastly and in detail, different laws apply in each country, and you should check your local laws before recording customer information. For example, in Australia, before recording customer information you must:

  • Ask Customer Permission. In a cafe environment, this is best done by asking them if they would like to be part of your loyalty program, and if can you store their name, image, biometric data, and regular order for that purpose.
  • Advise Customers. This is best done by putting up a sign up advising your customers that you may record their data in your loyalty system.

We also recommend you review our Privacy Statement and Terms of Use.

Where is the customer data stored?

The customer data is held locally on the iPad. We recommend that you enable iCloud backups to protect this valuable data.

Can I share my data across two or more iPads?

Not at this stage. We are working to provide this capability in a future release.

Tab 3

Talk to us

Australian Standard Eastern Time.
9am-5pm Customer Service
Landline: +61 2 9455 0409
Effie: +61 412 005 888

Talk to you

Got a questions ? Leave us message and we'll get back to you shortly.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Talk to us

Australian Standard Eastern Time.
9am-5pm Customer Service
Landline: +61 2 9455 0409

Talk to you

Got a question? Leave us message and we'll get back to you shortly.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
New! NoahFace Shift
NoahFace Club
NoahFace Cafe
Terms of use
© NoahFace 2018
Made by The Certainty Principle